Little by little, I'm getting there. I was able to open communications between the pc and the panel but, my "downloading access code" is invalid. I tried the installers code and the default "1234" but neither is correct and I can't seem to navigate to the *5 User programming commands menu with the installer code. I have the manual for the panel and it mentions the downloading code one time and it is not in reference to setting it or changing it. Any ideas how to get there?
Yes, the panel was connected to another PC that had a hard drive failure. As far as me using the software, no, I am an outside consultant (IT) and have been taken off my regular duties to assist in getting this up and going again. Sorry if I gave the impression of having been associated with this before.