I tried searching as much as possible on the site, but couldn't find an answer to this question. Hoping someone can help me wrap my head around this one...
I have a Vista 20P panel hooked up to a 7845i-GSM, which is monitored by an alarm company who is supposedly DIY friendly. I configured my panel, they set up the communicator and monitoring for me to work with my DIY panel config. I'm signed up for Total Connect 1.0 and it works great.
I recently got my hands on a copy of Compass 2.0, which looks like it should be able to access my panel wirelessly over AlarmNet if I supply the correct information. So far I've fired it up, created a customer for myself, entered my MAC address, set the Receiver Group to 1, and set the Account Number to what I thought was my account number with the monitoring company. In the modem screen, I configured a TCPIP port "TCPIP 1" which defaulted to using "controlserver.alarmnet.com", and the IP address field above it was left blank (It doesn't seem to require it be filled in).
Now when I double click on my account, it brings up the panel editor and I click the little communicate button. In the Compass Communications window, I hit "connect", choose my TCPIP port "Use Account CSID" option, ECP Mode, and the AlarmNet-i button. I get some status messages about "connecting to data server", "receiving data", "sending connect command", but then it waits about 5 seconds and gives me this error:
Panel disconnected due to either Incorrect Subscriber ID, or Panel not responding.
Am I doing everything properly, and this really just means I have the wrong account number entered in the customer record, or am I screwing something else up in the process? I have two account numbers with this company, one is a three digit number, and the other is a six digit number. They show up in different places and I was hoping one would be my Subscriber ID in the panel. I do seem to get error messages in Compass saying the number should be 4 digits long, but is this a requirement or a suggestion?