If the installer locked out the panel, the default will not work.
To default the panel to factory settings:
1) Remove AC and battery
2) Remove all wires from Zone 1 and PGM1 terminals
3) With a piece of wire, short terminals from Z1 to PGM1.
4) Apply AC to panel
5) When Zone 1 light is lit on keypad, default is complete.
6) Remove AC from panel.
7) Reconnect all wires to panel and power up.
The default installer code is now 5010.
The default main user code is 1234.
The panel will have to reprogrammed to do what you want.
Enter programming by pressing:
*8, then 5010, then location of the section you want to program. By pressing 007 after the installer code you can then enter a new 4 digit main user code. Press ## to get out of programming.