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Powerlink - Event log desynchronization

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chrisdel:
Hello,
 
I bought on Feb a powermax Pro and a powerlink2 module.
 
I configured some detectors without problem and the powerlink module as well.
 
I was able to:
- connect to the control panel from internet (port forwarding),
- receive phone call after event
- receive email (IPMP configuration with 212.179.058.186 IP address...) after event
 
But since 1 week ago, I have a default system alert (Communication failure between control panel and IPMP server, phone line is ok) and there is a desynchronization between events list on control Panel and events list on powerlink portal. I mean events log on control panel is correct but it seems that events log accessed through portal is an old one (different messages and incorrect dates - 01/01/2000...)
 
I rebooted the control panel (removing power and batteries) but these 2 problems are still there. To be noted:
- Lan test connection is ok,
- Default system (comm default) stops when I disable reports (IP, Visonic's IPMP server).
 
Any help or test idea would be great.
 
Otherwise, do you know how can I reach Visonic support?

Thanks in advance.

Christian

fabrice40:
Hello Christian,

Seems to be the same problem for me with old logs on the web interface and the good ones on the powermax.
I don't have trouble with "default system alerts" as you mentionned.

Have you solved the problem ?

Thanks for your help.
Fabrice.

bibinou72:
Hello

I have also the same problem since 1 year and still no resolution to remedy. which is not tolerable from VISONIC.
Which can be traced back to this problem.
Bye

sansbury:
I have the same problem.  This is the second time.  The first time I returned the unit and they sent me a new one (new control panel and new plink/2) which worked for a while.  Now I have the same desynchronization problem with the new unit.  I hope I don't have to return the whole unit again!  I am talking to support about this now.  It seems like Visonic should be able to come up with a solution to this!!!

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